Shipping

WonderFil™ Specialty Threads New Zealand does not deliver to countries outside of New Zealand.

We encourage you to purchase WonderFil® products from a local retailer if there is one in your area. A list of retailers in North America or Australia carrying WonderFil® threads can be found at www.wonderfil.ca/locations.

If you are located in the UK, you can purchase online from www.wonderfil.co.uk.

If you are located in Austria, Belgium, Cyprus, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, or Switzerland, you can purchase online from www.wonderfil.eu.

For product inquiries outside of these countries, please contact marketing@wonderfil.net.

Rates
Shipping rates are a flat $9.99 fee per order, with free shipping offered for all orders $90 and higher. Please note that you may be required to pay additional customs duties upon receipt of your purchase. This payment is not included in the shipping rate charged on this site.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift certificates are non-refundable.

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to our head office (address listed below).

There are certain situations where only partial refunds may be granted:
* Thread with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
If you wish to refund a purchase, please forward a copy of the email receipt from your purchase to support@shopwonderfil.com and state in the email which items you would like a refund for. You will receive a reply with the address to mail your items to. Please remember that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopwonderfil.com.

Exchanges
If you wish to exchange any part of your order, please forward a copy of the email receipt from your purchase to support@shopwonderfil.com and state in the email which item(s) you would like to exchange for. You will receive a reply with the address to mail your items to. If the items you wish to exchange for are a higher cost than the original items, we will ask for you to pay the difference before the exchange can continue. If the items you wish to exchange for are a lower cost, we will refund you the difference. Please remember that you will be responsible for paying for your own shipping costs for exchanging your items. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. The replacement items then be sent to you without shipping charges (applicable only to the first exchange per order).

Shipping
To return your product, you should mail your product to:

20 Westmere Park Ave
Westmere Auckland 1022
Phone 021 680 748
Write on label please leave on deck out of sight of road.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) valued over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.